Ethiopian Investment Holdings (EIH) has unveiled a new Business Process Outsourcing (BPO) project valued at USD 25.56 million, marking a significant step in Ethiopia’s push to position itself as a competitive hub for global services.
The announcement was made during Elevate Africa 2026 in Addis Ababa, where EIH’s CEO, Brook Taye, participated in a fireside chat under the theme “Building Competitiveness: Ethiopia’s Economic Reset.”
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The newly launched BPO project is designed as a flagship investment aligned with EIH’s broader mandate of driving economic diversification, strengthening state-owned enterprise (SOE) performance, and attracting foreign exchange–generating sectors.
The $25.56 million investment signals a strategic pivot toward the global services industry, particularly outsourcing operations such as customer support, back-office processing, IT-enabled services, and remote professional services.
Dr. Brook emphasized that Ethiopia’s expanding young talent pool, improving digital infrastructure, competitive labor costs, and reform momentum provide a strong foundation for scaling BPO operations. The sector is viewed as a high-potential area for:
- Job creation, particularly for urban youth
- Export revenue generation through service contracts
- Skills transfer and digital capability development
- Integration into global value chains
The project comes amid ongoing macroeconomic and structural reforms aimed at modernizing the economy and improving competitiveness. By investing in export-oriented service industries, EIH is diversifying beyond traditional sectors such as manufacturing, agriculture, and infrastructure.
As Ethiopia continues to open key sectors and implement regulatory reforms, the BPO initiative is positioned as a model for leveraging human capital to generate sustainable growth and foreign currency earnings.
With the launch of this flagship project, Ethiopian Investment Holdings reinforces its role not only as a state asset manager but as a strategic investment vehicle supporting Ethiopia’s economic transformation agenda.
